Terms and Conditions

1. Summary

These Terms and Conditions explain the rules for using ClinicalPro OSCE across the website, mobile apps, support channels, account surfaces, practice sessions, reading and replay features, AI-supported features, analytics, leaderboard and related services. ClinicalPro OSCE is an independent education and preparation product for AMC Part 2 candidates. It is not a patient-care system, official assessment system, clinical record system, emergency service or Australian Medical Council service.

2. Acceptance of these Terms

These Terms govern use of ClinicalPro OSCE. Read them before creating an account or purchasing access. By accepting these Terms in the app or using the service after they have been brought to your attention, you agree to them. The Privacy Policy explains how personal information is handled; acknowledging it does not replace any separate permission required for data collection or sharing. Apple App Store, Google Play and other distribution platforms also apply their own terms to platform use and purchases. Changes to these Terms are addressed in section 34.

3. Who may use ClinicalPro OSCE

ClinicalPro OSCE is intended for adults aged 18 or over who are medical graduates, doctors, candidate clinicians, educators or authorised institution users preparing for or supporting clinical examination practice. It is not intended for children or people seeking patient care. You must have capacity to enter these Terms and comply with applicable laws and professional obligations. If an ineligible account is identified, we may restrict access and handle its personal information under the deletion and retention provisions of the Privacy Policy.

4. The ClinicalPro OSCE service

ClinicalPro OSCE is a mobile preparation platform for AMC Part 2 Clinical Examination practice. It may include station discovery, timed case reading, two-minute reading windows, eight-minute live station practice, simulated patient conversations, AI guidance, Session Notes, AI-generated Session Results, recorded-session replay, reading materials, analytics, leaderboard, support flows, account controls and Free, Weekly, Monthly, Yearly or institution access paths.

5. Independent product and no AMC affiliation

ClinicalPro OSCE is independent and is not affiliated with, endorsed by, approved by, accredited by or connected to the Australian Medical Council.

6. Education-only use

ClinicalPro OSCE is for education, preparation, self-practice and study support only. It does not provide medical advice, clinical care, diagnosis, treatment, prescribing advice, emergency support, registration advice, migration advice, employment advice, legal advice or official examination advice. Users remain responsible for their own study decisions, professional judgement, professional obligations and use of official AMC and regulatory resources.

7. No clinical or emergency use

ClinicalPro OSCE must not be used to manage real patients, make clinical decisions, store patient records, provide diagnosis or treatment, decide prescribing, triage emergencies, replace supervision, or act as clinical decision support. If you need medical care, emergency assistance, regulatory advice, migration advice, legal advice or official AMC information, you must use the appropriate professional, emergency, government, regulator or official AMC source.

8. No exam or outcome guarantees

ClinicalPro OSCE does not guarantee exam results, official AMC outcomes, AMC eligibility, scheduling, registration, employment, migration, visa, university, placement, credentialing, professional recognition or clinical performance outcomes. Scores, analytics, rankings, readiness signals and Session Results are education and practice tools only. Candidates should rely on official Australian Medical Council sources for eligibility, scheduling, assessment, policy, fees and result information.

9. AI features and limitations

AI may support simulated patient replies, preparation guidance, post-station guidance, Session Results, review prompts and support workflows. AI content may be inaccurate, incomplete, delayed, inconsistent, outdated, biased, unsafe, repetitive, unsuitable or different between attempts. AI may omit important safety issues, misunderstand context, produce overconfident wording, or generate material that needs human review. Users must not treat AI output as official AMC scoring, medical advice, clinical advice, legal advice, migration advice, registration advice, employment advice or a substitute for professional judgement.

10. Session Results, analytics and leaderboard

Session Results, pass/fail-style practice labels, readiness scores, domain analytics, peer or cohort comparisons, leaderboard positions, streaks, attempts, practice history and other progress signals are educational practice indicators only. They are not official AMC marks, official examination results, clinical competence determinations, credentialing records, employment references or reliable predictions of future exam performance. Users are responsible for interpreting them cautiously and combining them with official guidance, supervisor feedback and their own study judgement.

11. User responsibility and professional judgement

You are responsible for your own preparation, professional conduct, clinical reasoning, communication choices, examination decisions and compliance with professional obligations. ClinicalPro OSCE may help organise practice, but it cannot know every fact about your circumstances, training, eligibility, clinical environment, local requirements or exam readiness. You should independently verify important information and seek qualified advice where appropriate.

12. Accounts and security

Provide accurate account information, keep login details secure, use only accounts you are authorised to use, and notify support promptly if you suspect unauthorised access. You are responsible for your authorised use and for misuse caused by your failure to take reasonable care of your credentials. This does not transfer responsibility for a security failure caused by us or remove any non-excludable right. We may reasonably verify ownership before acting on account, privacy, deletion, billing or support requests.

13. User content and limited processing licence

You retain any rights you hold in prompts, messages, Session Notes, transcripts, support requests, profile details and other content you submit. You must own that content or have the rights and lawful authority needed for its submission and processing. You grant us and service providers acting on our instructions a non-exclusive licence to host, transmit, process and display it only as reasonably necessary to deliver the features you request, secure and support the service, investigate reported issues and comply with law. This licence does not transfer ownership, authorise public sharing of private practice content, or provide a general licence to train AI models. Personal information remains subject to the Privacy Policy and any separately required consent. The licence ends when the relevant content is deleted, except for limited retention described in that policy.

14. Prohibited information and real patient data

Do not submit real patient records, identifiable patient information, emergency information, private third-party information, health records, Medicare or insurance identifiers, patient images or hospital records. Use fictional or properly de-identified practice examples and include only information necessary for your request. Support may request limited account or transaction details to resolve an issue; this is not permission to send patient records or protected examination material.

15. Content sources, copyright and case material

Educational content must be original, in the public domain, licensed for the intended use, or used on another lawful basis. Material being accessible online, described as educational, or generated or rewritten by AI does not by itself make it lawful to copy or use. Do not submit, request reproduction of, distribute or process protected AMC cases, examination recalls or confidential examination material, copyrighted handbook text, paid course materials, readings, lecture notes, images or screenshots unless you have the necessary rights and authorisation. You are responsible for the material you choose to submit. We may restrict or remove disputed content, investigate reports and take proportionate action against repeat or serious misuse. These rules do not remove our obligations regarding content we publish or claims brought to our attention.

16. Content rights and reporting a concern

Clinical facts and general educational ideas may be shared across many sources, but protected wording, images and other expression require an appropriate legal basis for use. We do not claim ownership of general medical facts or another party's intellectual property. To report a rights concern, email support@amcclinicalpro.com.au with your contact details, the work or right concerned, the specific content and its location, and an explanation of your ownership or authority and the concern. We will review sufficiently detailed notices, may seek clarification, and may restrict, remove or replace disputed content while it is assessed. Removal or revision is not an admission of liability and does not determine either party's legal rights.

17. Acceptable use and misuse prevention

You must not misuse ClinicalPro OSCE, interfere with security, bypass access limits, share or sell accounts, scrape or harvest content, build competing datasets, reverse engineer the app except where lawfully permitted, attack infrastructure, upload malware, probe systems without permission, impersonate others, misrepresent affiliation, automate abusive activity, overload services, manipulate leaderboards, use the app for unlawful discrimination or harassment, or use AI features to generate harmful, unlawful, infringing, deceptive or unsafe material.

18. Free, Weekly, Monthly, Yearly and institution access

Available plans, included features, usage allowances, subscription duration, full renewal price and any trial or promotional conditions are shown before purchase in the app or store purchase screen. Trial eligibility is determined by the applicable offer and store account; a store introductory trial is separate from any Free access allowance. Institution access is available only on agreed written terms. Changes affecting existing paid access are addressed in section 24. Website summaries do not remove the features or rights represented at purchase or any mandatory consumer right.

19. App-store purchases, renewals, cancellations and refunds

For purchases made through Apple App Store or Google Play, the relevant store processes payment and provides subscription-management and refund-request tools under its terms and applicable law. Auto-renewing subscriptions continue at the price and interval disclosed at purchase unless cancelled through the store before the next renewal, subject to the store's timing rules. Cancel in the same store account used to subscribe; cancellation normally stops the next renewal and access continues for the remaining paid period, subject to refunds, revocation or other applicable store rules. Deleting the app or your ClinicalPro OSCE account does not cancel the subscription. Use Restore Purchases in the app if eligible paid access is missing, and contact support about access, entitlement or service problems. For a store refund, use that store's refund-request process; support can help identify the purchase route but cannot promise or override a store decision. This process does not exclude any remedy available against us or another party under applicable consumer law.

• Manage Apple subscriptions
• Manage Google Play subscriptions
• Request an Apple purchase refund
• Google Play refund information

20. Apple App Store Terms of Use (EULA)

Apple's Standard End User License Agreement applies to the iOS app unless a custom EULA is supplied for the relevant territory through App Store Connect. These Terms describe the ClinicalPro OSCE service and do not override the applicable Apple licence or mandatory platform requirements. Apple distributes the app and processes App Store purchases; it does not provide or endorse our educational content or AI outputs.

• Apple Standard End User License Agreement

21. Account deletion and retained records

Signed-in users can initiate account deletion in Profile, then Edit profile, then Delete my account. If you cannot access your account, contact support to verify ownership and request assistance. Deletion covers the account and associated personal practice data, subject to the specific retention purposes explained in the Privacy Policy. Any record retained must have an identified lawful purpose and be limited to what that purpose requires; technical difficulty alone is not a general exception to deletion. Account deletion does not cancel a store subscription. If further processing is needed to complete a request, we will explain the remaining steps and expected timing.

22. Institution, cohort and educator access

Institution or cohort access may be subject to additional written terms, purchasing terms, administrator controls, user-management rules, privacy arrangements, reporting arrangements, support boundaries and usage limits. Institution administrators and educators are responsible for using cohort features lawfully, obtaining any required consents, managing authorised users, and avoiding any representation that ClinicalPro OSCE provides official AMC assessment or guaranteed outcomes.

23. Third-party services and providers

ClinicalPro OSCE may depend on third-party services for cloud hosting, storage, authentication, databases, serverless APIs, AI model processing, text-to-speech, app distribution, app-store payments, analytics, crash reporting, email, support and security monitoring. This may include AWS services such as Cognito, API Gateway, Lambda, DynamoDB, S3, CloudFront, Bedrock, Polly and CloudWatch, as well as Apple, Google and other operational providers. Third-party outages, policy changes, model availability, regional restrictions or platform decisions may affect the service.

24. Availability, maintenance and service changes

We may make reasonable changes for maintenance, security, legal compliance, safety, provider availability or product development. Where practicable, we will notify affected users in advance of a material reduction to paid features or service closure and explain the effect on their access and available remedies. Urgent security or legal changes may require immediate action. Changes do not remove mandatory rights relating to services already paid for. We do not promise continuous or error-free operation, but remain responsible for obligations that cannot lawfully be excluded.

25. Support, reported replies and safety concerns

Users may contact support@amcclinicalpro.com.au for support, privacy requests, account help, business enquiries, bug reports, reported AI replies, content feedback or safety concerns. Support channels must not be used for emergencies or real patient care. ClinicalPro OSCE may triage reports, request reasonable details, investigate issues, correct content, restrict content, adjust prompts, or decline requests that are abusive, unsafe, unlawful, unrelated or outside the service scope. Response times are not guaranteed unless separately agreed in writing.

26. Privacy Policy

The Privacy Policy explains collection, use and disclosure of account information, practice data, transcripts, Session Notes, AI requests, replay information, diagnostics, purchase entitlements and support requests. Consent required for a particular feature or disclosure is separate from acceptance of these Terms. Do not send personal information about patients or others that you are not authorised to provide.

27. Suspension and termination

We may restrict or suspend access where reasonably necessary to address misuse, account compromise, credible copyright or privacy concerns, entitlement problems, a breach of these Terms or legal obligations. Action will be proportionate to the concern. Where lawful and reasonably practicable, we will explain the reason and how you can ask support to review the decision; urgent safety or security action may come first. Ending or restricting access does not remove any right to a refund or other remedy under applicable law. You may stop using the service and cancel future store renewals through the relevant store.

28. Intellectual property

We or our licensors hold rights in the original software, interface, branding, documentation and educational materials supplied through ClinicalPro OSCE, to the extent those rights exist. Third-party materials and user submissions remain subject to their owners' rights. AI output may not be unique or eligible for intellectual property protection; we do not promise exclusive rights in it. You may use the service and its educational materials for your permitted personal study or agreed institution use. Do not republish, resell, scrape or commercially exploit protected service materials without permission, except where applicable law permits it.

29. Disclaimers

To the maximum extent permitted by law, ClinicalPro OSCE is provided on an education and preparation basis without promises that it will be uninterrupted, error free, clinically complete, officially aligned in every respect, suitable for every candidate, accepted by any institution, or capable of producing any particular exam, career, registration, migration or professional outcome. Educational content, AI outputs, readings, analytics, rankings and support responses may contain errors, omissions or outdated information.

30. Limitation of liability

Subject to section 32 and only to the extent permitted by applicable law, we exclude liability for indirect or consequential loss that was not reasonably foreseeable when the service was supplied. We are not responsible for loss to the extent it is caused by your unlawful submissions, deliberate misuse, unauthorised sharing of your account, or use of the service for real patient care contrary to its stated purpose. Third-party outages and store decisions can affect access, but do not remove our own obligations to supply the service or provide remedies required by law. These exclusions do not apply to liability arising from our fraud, wilful misconduct, negligence or breach of a non-excludable obligation. The education-only and no-outcome-guarantee provisions do not excuse misleading claims or remove mandatory rights.

31. Indemnity

To the extent permitted by applicable law, you are responsible for reasonable third-party claims and directly resulting losses caused by your deliberate unlawful submission of material, infringement of rights you were required to hold, or wilful misuse of the service. This does not require you to indemnify us for loss caused or contributed to by our negligence, misconduct or breach of law or these Terms. We must take reasonable steps to reduce loss, give you notice of a claim where lawful, and allow a reasonable opportunity to respond. We will not settle a claim in a way that imposes an obligation on you without your agreement. Mandatory consumer rights are preserved.

32. Australian Consumer Law and non-excludable rights

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, privacy obligation or other right or remedy that cannot lawfully be excluded, including under Australian Consumer Law. Where applicable, services must be supplied with due care and skill and meet other statutory guarantees. A qualifying failure may entitle you to cancellation, a refund, repeat performance or compensation, depending on the circumstances and applicable law. Store procedures and the exclusions in these Terms do not take away those rights. Contact support about a service failure or remedy request.

33. Governing law and disputes

Unless mandatory laws require otherwise, these Terms are governed by the laws of New South Wales, Australia. Before starting formal proceedings, users should contact support@amcclinicalpro.com.au with a clear description of the issue, relevant account or request details, and the outcome sought, so the parties can try to resolve the issue informally. Nothing prevents either party from seeking urgent relief where legally available.

34. Changes to these Terms

We may update these Terms for changes to the service, legal requirements or platform rules. We will identify the updated date and, for material changes affecting existing users, provide reasonable notice through the app, email or another appropriate channel before the change takes effect where practicable. Urgent legal or security changes may take effect sooner, with an explanation where permitted. We will obtain fresh agreement where required. Changes will not retrospectively remove accrued rights. If you do not accept a material change, you may stop using the service and cancel future store renewals; any remedy for existing paid access remains subject to applicable law.

35. Contact

Questions about these Terms, support, account access, privacy requests, content concerns, business enquiries or partnership discussions can be sent to support@amcclinicalpro.com.au. Do not include real patient records, emergency information or unnecessary sensitive clinical information in email or contact forms.